Introduction: Three objectives to scale digital service operations successfully The Fourth Industrial Revolution is no longer hype; it...

Cloud adoption is no longer a question of “if” but of “how fast” and “to what extent.” Between 2015 and 2020, the revenue of the...

As consumers increasingly adopt digital technology, the data they generate create both an opportunity for enterprises to improve their...

Decision makers no longer have to rely on gut instinct; today they have more extensive and precise evidence at their fingertips. New...

In a time of seemingly nonstop digital disruptions, which have only accelerated during the COVID-19 pandemic, the business imperative to...

As the COVID-19 pandemic swept across the world, most organizations made a quick transition to a remote workforce and a more intense...

Crises are adrenaline for innovation. You must make decisions quickly under extremely uncertain conditions, and you never have enough...

Digital technology is at the center of today’s economic development debate due to its wide use during the Covid-19 outbreak. While there...

For the past ten years, digital transformation moved at a relatively slow pace, focusing mainly on improving products, processes, and the...

When you look at your IT team and the people who make up your C-suite, do you see a diverse mix of men, women, and people of color? If...

The massive digitalization we’ve seen over the last year will likely be remembered as one of the most enduring hallmarks of the...

"The world is hungry for a new kind of leadership," according to the Accenture Technology Vision 2021 report. The report, "Leaders...

The year 2020 shocked many organizations into taking on faster, more iterative and more aggressive approaches to digital transformations....

Over the past several years, while most government organizations have started projects or programs to improve their technology, few have...

Digital Transformation has taken off as a topic out on the InterWebs this past year. While there is a lot of good stuff being discussed,...

Gartner research finds that a majority (69%) of boards of directors have accelerated digital business as a response to COVID-19. CEOs,...

A number of factors are converging to supercharge the enterprise drive toward digital transformation in the year ahead. First, the...

As businesses adopted new digital capabilities to operate amid the coronavirus pandemic, ServiceNow reached a milestone among a key...

The company of the future will be a new type of symbiotic organization of autonomous technology and autonomous humans, working...

Aneel Bhusri has been at the forefront of enterprise software since his time at PeopleSoft, the administrative software pioneer he joined...